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Return & Exchanges

Pure Luxury Beauty Studio

Address: 901 S Kings Dr, Charlotte, NC 28204 Phone: 1-888-814-3756 Email:

Return Policy

Once an order is submitted, it cannot be canceled or refunded. Please review your order details carefully before submitting.

Store Credit

Orders are eligible for store credit within 15 days of delivery if the items remain in their original condition. Items cannot be returned or exchanged for a refund other than store credit.

Eligibility for Store Credit

  • Hair must not be removed from its original packaging, washed, brushed, finger-combed, installed, chemically processed, bleached, colored, or tampered with in any way.

  • We are not responsible for damage caused by you or your stylist.

  • Once the lace on closures, frontals, and wigs is cut, the item is no longer eligible for return for store credit.

Custom Hair Extensions and Hand-Crafted Wigs

Custom hair extensions and hand-crafted wigs are specially made to order, requiring 4-6 weeks for processing. Due to the sensitive nature and customization of these products, they are non-refundable.


We do not accept exchanges. To exchange items, return your original order and place a new one.

Return Request

To submit a return request, click here.

Processing Returns

If your return request is approved, you will receive an email with shipping instructions and a return shipping label. You will be charged for the return label. Allow up to 3 business days for your return request to be reviewed and up to 3 business days to receive your store credit after the products have been delivered to our warehouse.

Customer Service

Our customer service team is available Monday-Friday from 10 AM to 5 PM EST to assist you with any questions or concerns. Contact us at, and a member of our service team will get back to you during business hours.


Pure Luxury Beauty Studio

901 S Kings Dr

Charlotte NC 28204


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