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Privacy Policy

Introduction

At Pure Luxury Beauty Studio ("Company" or "We"), we respect your privacy and are committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you visit this website (our "Website") and our practices for collecting, using, maintaining, protecting, and disclosing that information.

Children Under the Age of 13

Our Website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website, including   information:

  • By which you may be personally identified, such as name, postal address, e-mail address, telephone number, or any other identifier by which you may be contacted online or offline ("personal information");

  • That is about you but individually does not identify you;

  • About your internet connection, the equipment you use to access our Website, and usage details.

We collect this information:

  • Directly from you when you provide it to us.

  • Automatically as you navigate through the site (usage details, IP addresses, and information collected through cookies and other tracking technologies).

  • From third parties, for example, our business partners.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

  • To present our Website and its contents to you.

  • To provide you with information, products, or services that you request from us.

This content may violate our Terms of Use or usage policies.

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create a template using the same info: Return and Exchange Policy Once an order is submitted, it may not be canceled or refunded. Therefore, we encourage customers to review their order details carefully before submitting their order. Any order placed with True Glory Hair is eligible for store credit only within 15 days of the delivery date, as long as the order remains in its original condition. Items cannot be returned or exchanged for a refund other than for a store credit. To be eligible for store credit, the hair can not be removed from its original packaging, washed, brushed, finger-combed, installed, chemically processed, bleached, colored, or tampered with in any way. We are not responsible if you or your stylist damage the hair due to over-processing, incorrectly bleaching, or dying the hair. Please delicately inspect the hair extensions upon receipt. Once the lace on closures, frontals, and wigs is cut, it will no longer be eligible for return for store credit. We are not accepting exchanges. If you want to exchange your items for another product, you must return your original order first and then place a new order. To submit a return request click here. If your return request is approved, you will receive an email with shipping instructions and a return shipping label.You will be charged for the return label. Allow up to 3 business days for your return request to be reviewed.Allow up to 3 business days to receive your store credit after the products have been delivered to our warehouse. Our customer service team is available Monday-Friday from 10 AM to 5 PM EST to assist you with any questions or concerns you might have. Contact us directly at support@truegloryhair.com, and a member of our service team will get back to you during business hours.

Return and Exchange Policy

Pure Luxury Beauty Studio

Address: 901 S Kings Dr, Charlotte, NC 28204 Phone: 1-888-814-3756 Email: info@pureluxurybeautystudio.com

Return Policy

Once an order is submitted, it cannot be canceled or refunded. Please review your order details carefully before submitting.

Store Credit

Orders are eligible for store credit within 15 days of delivery if the items remain in their original condition. Items cannot be returned or exchanged for a refund other than store credit.

Eligibility for Store Credit

  • Hair must not be removed from its original packaging, washed, brushed, finger-combed, installed, chemically processed, bleached, colored, or tampered with in any way.

  • We are not responsible for damage caused by you or your stylist.

  • Once the lace on closures, frontals, and wigs is cut, the item is no longer eligible for return for store credit.

Exchanges

We do not accept exchanges. To exchange items, return your original order and place a new one.

Return Request

To submit a return request, click here.

If your return request is approved, you will receive an email with shipping instructions and a return shipping label. You will be charged for the return label. Allow up to 3 business days for your return request to be reviewed and up to 3 business days to receive your store credit after the products have been delivered to our warehouse.

Customer Service

Our customer service team is available Monday-Friday from 10 AM to 5 PM EST to assist you with any questions or concerns. Contact us at info@pureluxurybeautystudio.com, and a member of our service team will get back to you during business hours.

Contact

Pure Luxury Beauty Studio

901 S Kings Dr

Charlotte NC 28204

888-814-3756

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